PRIVACY, WEBSITE TERMS AND SERVICE INFORMATION
Clear information about your data and our website services.
This page explains how Next Level Web Growth collects and uses personal information, how website analytics and records are managed, the terms for using this website and important information about our website services.
It is intended to be clear and practical. Separate project proposals, quotations and agreed terms will apply to paid client work.
PAGE CONTENTS
Find the information you need.
PRIVACY POLICY
Who is responsible for your information?
Next Level Web Growth is operated by Annah Todman trading as Next Level Web Growth. For data-protection purposes, this business is the controller of personal information collected directly through this website, enquiries and its own business administration.
Contact: Send a message via our contact form
Postal address: 51 Kipling Road, Ledbury, HR8 2GU
Where we process information only on a client's documented instructions while delivering a website project, the client may be the controller and Next Level Web Growth may act as a processor. The applicable roles and responsibilities can be confirmed in the project agreement where relevant.
INFORMATION WE COLLECT
The information needed to respond and deliver the work.
Depending on how you interact with us, we may collect:
Enquiry information
Your name, business name, email address, telephone number, website address and the information included in an enquiry or discovery call.
Project information
Questionnaire responses, business information, service details, customer information, content, images, testimonials and project instructions.
Account and access information
Access details or invitations supplied for websites, analytics, Search Console, domains, forms, hosting or connected services.
Administrative records
Quotations, proposals, contracts, invoices, payment records, correspondence, approvals, revisions and delivery records.
Website and technical data
Device, browser, approximate location, referral source, page views, interactions, cookie preferences, security logs and diagnostic information.
Information from third parties
Information supplied by a colleague, authorised representative, referral partner or a service you choose to connect with us.
Please do not send special-category information, confidential personal information or personal data about other people unless it is necessary, lawful and appropriate for the agreed work.
HOW AND WHY WE USE INFORMATION
Purposes and lawful bases.
| Purpose | Typical lawful basis |
|---|---|
| Responding to enquiries and discussing possible work | Legitimate interests and steps requested before entering a contract |
| Preparing quotations, proposals and project scopes | Steps requested before entering a contract |
| Providing agreed website and marketing services | Performance of a contract |
| Managing payments, tax, accounting and business records | Legal obligation and legitimate interests |
| Maintaining security, preventing misuse and resolving disputes | Legitimate interests and legal claims |
| Improving this website and understanding its performance | Consent where required for non-essential analytics; otherwise legitimate interests where lawful |
| Sending optional marketing communications | Consent or another lawful basis permitted by applicable marketing rules |
Where consent is used, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
ANALYTICS, COOKIES AND THIRD-PARTY TOOLS
How website use may be measured.
This website may use cookies and similar technologies to operate, remember choices, maintain security and understand how visitors use the website.
Essential technologies
Some technologies may be necessary for the website, embedded forms, security, accessibility or requested functionality. These cannot always be switched off without affecting the service.
Analytics
Where enabled, Google Analytics 4 or another analytics service may collect information such as pages visited, approximate location, device and browser type, referral source, interactions and visit duration. Analytics information is used to understand performance, identify problems and improve content and customer journeys.
Non-essential analytics should only be activated where the necessary consent has been obtained. Visitors should be able to reject or change non-essential cookie preferences through the website's cookie controls where those tools are in use.
Embedded and connected services
This website or our working processes may use services including:
- Google Sites, Google Forms, Gmail, Google Drive, Google Analytics and Google Search Console;
- Calendly for optional discovery-call bookings;
- domain, hosting, email, payment, accounting and website-platform providers;
- other tools agreed for a specific website project.
These providers may set their own cookies or process information under their own privacy terms. Opening or using an external service may result in information being sent directly to that provider.
RETENTION AND RECORD KEEPING
We keep information only for a justified period.
Retention periods depend on the purpose of the information, legal requirements, the nature of the project and whether records may be needed to establish, exercise or defend legal claims.
We may retain a minimal record for longer where required by law, where a dispute exists or where it is necessary to demonstrate what was agreed and delivered. Information that is no longer required should be securely deleted, anonymised or access-restricted.
SECURITY
Practical measures to protect information.
We use reasonable technical and organisational measures appropriate to the size and nature of the business. These may include password protection, two-step verification, limited account permissions, secure devices, software updates, access reviews, backups and the careful use of established service providers.
No internet transmission, email system or storage platform can be guaranteed completely secure. Clients should use secure methods to provide credentials and should avoid sending passwords in ordinary email wherever a safer invitation or access method is available.
Clients remain responsible for maintaining appropriate security, permissions, backups and account ownership for their own systems unless a written project agreement states otherwise.
SHARING AND INTERNATIONAL TRANSFERS
Who may receive information.
We may share information where necessary with:
- technology, email, cloud-storage, analytics, booking, accounting and payment providers;
- trusted contractors or specialists working under appropriate confidentiality and data-protection obligations;
- professional advisers, insurers, regulators, courts or public authorities where required;
- a client's nominated webmaster, developer, employee or supplier where authorised;
- a purchaser or successor if the business or relevant assets are transferred.
We do not sell personal information. We do not give personal information to advertisers for their independent use.
Some service providers operate internationally. Where personal information is transferred outside the UK, we aim to use providers and transfer arrangements that provide an appropriate level of protection under applicable data-protection law.
YOUR DATA RIGHTS
How to ask about your information.
Depending on the circumstances, you may have rights to request access, correction, deletion, restriction, objection or transfer of your personal information. You may also have the right to withdraw consent and to complain about how information is handled.
Rights are not absolute and may be limited by legal obligations, contractual records, legal claims or another valid reason for continued processing.
To make a request, use our contact form. We may need to confirm your identity before responding.
Please contact us first so we have an opportunity to address your concern. You also have the right to complain to the Information Commissioner's Office, the UK's data-protection regulator.
WEBSITE TERMS OF USE
Using this website.
By using this website, you agree to use it lawfully and in a way that does not damage, disable, disrupt or compromise the website, its users, connected systems or the reputation and rights of Next Level Web Growth or another person.
You must not knowingly:
- introduce malware, harmful code or automated attacks;
- attempt unauthorised access to the website, server, forms, accounts or data;
- scrape, reproduce or commercially exploit substantial website content without permission;
- submit false, unlawful, defamatory, abusive or misleading information;
- use the website in a way that infringes intellectual-property, privacy or other legal rights.
Access may be suspended or restricted where reasonably necessary for security, maintenance, investigation or legal compliance.
Intellectual property
Unless stated otherwise, the branding, copy, layouts, graphics, code, processes and original materials on this website belong to Next Level Web Growth or are used with permission. You may view and print reasonable extracts for your own internal consideration. You may not reproduce, adapt, sell, licence or republish them for commercial use without written permission.
External links
Links to other websites are provided for information and convenience. We do not control external websites and are not responsible for their content, availability, security, privacy practices or services.
WEBSITE SERVICE INFORMATION
General terms applying to project discussions and delivery.
The information below explains the general basis on which website services are offered. It does not replace the quotation, proposal, scope, payment schedule or contract agreed for a particular project. Where there is a conflict, the separately agreed written project terms take priority.
Scope
The pages, content, functionality, implementation, revisions, delivery method and price are agreed before paid work begins.
Client information
Clients are responsible for supplying accurate business, service, pricing, legal, technical and professional information.
Access and cooperation
Delivery depends on timely access, materials, decisions, approvals and consolidated feedback from the client.
Additional work
Work outside the agreed scope is not undertaken without discussion and may require a separate quotation and revised timetable.
Third-party costs
Domains, hosting, email, plugins, software, stock images, licences and external specialists are separate unless expressly included.
Ownership and licences
Original final deliverables are supplied following full payment. Third-party materials remain subject to their own licences and terms.
Client approvals
The client is responsible for reviewing and approving final copy, factual statements, prices, claims, policies, functionality and website presentation before publication. Approval may be treated as confirmation that the client considers the supplied information accurate and suitable for its business.
Delays and project timing
Proposed dates depend on receiving the required information, access, content and feedback. Material delays may require the work to be rescheduled into the next available delivery period.
Consumer rights
Nothing on this page excludes or restricts rights that cannot lawfully be excluded. Where a customer is acting as a consumer, applicable consumer-protection law takes priority over any inconsistent wording.
DISCLAIMERS AND LIMITATIONS
Important boundaries of the information and services.
No legal or regulatory advice
Next Level Web Growth does not provide legal advice. Website guidance about privacy, cookies, consent, accessibility, copyright, claims, terms, regulated sectors or compliance is practical website guidance only. It is not a legal opinion or a guarantee of compliance.
Bespoke policies, contractual terms, regulated wording and specialist compliance matters should be reviewed or prepared by a suitably qualified adviser. The client remains responsible for ensuring that its website and business meet applicable legal, regulatory and professional requirements.
No financial, tax or professional advice
Information about pricing presentation, business processes, measurement, commercial journeys or website performance is not financial, tax, accounting, investment or other regulated professional advice.
No guarantee of results
Website, SEO, content, analytics and AI-visibility work is intended to create stronger foundations and improve the potential for performance. No specific search ranking, traffic level, enquiry, sale, revenue, conversion rate, AI citation or commercial result is guaranteed.
Accuracy and availability
We take reasonable care when preparing this website, but information may become outdated and may not apply to every situation. The website may be changed, suspended or unavailable without notice. You should verify information that is important to a business, legal or financial decision.
Third-party platforms
Website projects may depend on Google, hosting providers, domain registrars, plugins, software, APIs and other third-party systems. Their features, pricing, policies, availability and technical behaviour may change. We are not responsible for failures or changes outside our reasonable control, although we will explain known implications where relevant to agreed work.
Liability
To the fullest extent permitted by law, Next Level Web Growth is not responsible for indirect or consequential loss arising solely from reliance on general website content, external services or events outside its reasonable control. Nothing in these terms excludes liability that cannot legally be excluded, including liability for fraud or for death or personal injury caused by negligence.
CHANGES AND GOVERNING LAW
Keeping this page current.
This page may be updated to reflect changes to services, technology, legal requirements or working practices. The current version and update date will be published here.
These website terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory rights that apply to a consumer in another part of the United Kingdom.
QUESTIONS ABOUT THIS PAGE?
Contact Next Level Web Growth.
Ask about personal information, website terms or how the policy applies to an enquiry.